Last year, Asia Alliance Bank’s customer base grew by 25.8%. That means thousands of people reach out to us every day through our app, messengers, and branches. To make our support even faster and more accurate, we are joining forces with Gorgona AI to explore AI-powered technologies for customer support. 

What we are planning as part of the project:
- All customer inquiries in one place: requests from different channels will be brought together in a single interface, making it easier to manage and respond to a growing volume of messages.
- An intelligent assistant for employees: AI will find the relevant information in the bank’s policies, procedures, and fee schedules, suggest a ready-to-use response, and provide the original source document for reference.
- Full security and control: all data will be processed strictly within the bank and will not be shared with external services. The final decision on every response will always remain with a human employee. 

We are now at the first stage of the project - forming a dedicated working group and preparing a pilot scenario for launch.